Jacqueline and George George was referred to Lincolnshire Home Independence Agency (LHIA) by the Alzheimer’s Society. His wife, Jacqueline explains: ‘When I first got in contact with LHIA’s caseworker, Alison, I was at a very low ebb. I wasn’t very mobile, I was in pain, waiting for a knee replacement and finding it difficult to care for George, who was diagnosed with Alzheimer’s five years ago. I needed someone to talk to and we needed help with practical things.’ Alison visited the couple at home to assess their living environment and see what could be done to make keep them as safe, warm and secure as possible at home. First, she arranged the installation of a banister to make it easier for Jacqueline and George to negotiate the steps up to their front door and a ramp outside the threshold, as it had posed a tripping hazard. Alison also secured small items of equipment to help people with limited dexterity and mobility accomplish everyday chores, including a button extender, to help George get dressed. The banister, ramp and equipment were funded through the Taylor Wimpey Dementia Initiative, which LHIA delivered in conjunction with the Lincolnshire branch of the Alzheimer’s Society and Foundations Independent Living Trust. Alison arranged for Jacqueline and George to be included on the Priority Services Register which enables them to access extra support in the event of a power cut. The couple also received a crisis pack including a torch, flask and items to help keep them warm, should a power cut take place. LHIA provides customers with this support on behalf of Nottingham Energy Partnership as part of the East Midlands Affordable Warmth Campaign. 'Alison has been wonderful,' says Jacqueline. 'I didn't know that such people existed to help us.' Click here to find out more about our free information, advice and caseworker support service.