One of the most common problems Wellbeing Service support workers are called upon to address is that of accessing and retaining benefits. We know that filling in official forms and dealing with authorities can be a daunting process. One of our team recently helped a customer who, for medical reasons, had failed to attend Work Capability Assessments.
Following the customer’s loss of Employment Support Allowance (ESA) benefit, the support worker submitted an appeal to Her Majesty’s Courts and Tribunal Service, gathering supporting evidence on the customer’s behalf, including information from the GP and a covering letter from the support worker himself.
Whilst awaiting news of the appeal, he used the Lincolnshire Community Assistance Scheme to provide the customer with electricity vouchers and food parcels. He also sought support to help the customer through a stressful period whilst awaiting the outcome of the appeal, and tackled the issue of mounting debts by asking for some grace from creditors. The outcome was a successful appeal with praise for the support worker from the judge. A back payment of benefit enabled the customer to pay off his debts.