Lincolnshire County Council has recently extended LILP’s contract to deliver the Wellbeing Service until April 2017. The Council’s decision comes in the wake of a glowing independent report of the Service by Rose Regeneration, an economic development business, and acclaim from two national awards bodies – Foundations, the national body for home improvement agency and handyperson services and the national 3rd Sector Care Awards 2015.
The Wellbeing Service provides an efficient means of helping local people to live safely and independently in their own homes, preventing accidents and illness and avoiding admission/readmission to hospital and institutional care. Rose Regeneration’s report, which assesses the Wellbeing Service’s first year of operation from April 2014 – April 2015, concludes that it is delivering what is intended, via a process of co-design by LILP and commissioners and ongoing feedback from service users. Moreover, the Service is seen as effective – popular with those who fund it, refer people to it and receive support from it. And it is performing well and making a difference – making a life-changing contribution to 4,442 people, including 3,706 who would not have been supported in any significant way without it.
Finally, the service has reduced the number of people needing acute health and wellbeing support. Whilst the preventive impact is difficult to quantify, the report highlights that there are 60 instances where ambulance call outs and A & E attendance have been avoided. At a cost of £349 per call out, this alone represents a saving of £20,940. An analysis of the service shows a social return of £4.15 for each £1.00 invested in it, 10% above the national benchmark. Moreover, if 5% of clients avoid one hospital stay and are able to remain in their own home for one extra year rather than in residential care, the savings would be more than £6,000,000.