Supporting your independence

Fabulous feedback from Wellbeing Service customers

19th September 2016 - 0 Comments

michele-1As lead partner for Lincs Independent Living Partnership (LILP) in the delivery of the Wellbeing Service, we’re receiving some fabulous feedback on a regular basis via customer satisfaction forms issued when each case is closed, letters of thanks addressed personally to caseworkers and social media. Customer comments (of which the following are a sample) give an insight not only into how well the service is performing, but also into the challenges which we are helping people to address in their everyday lives: 

‘I cannot ever thank you all enough for your support, through one of my darkest hours…  I thank my support worker.  He has been just so kind and fantastic with me.  He used to phone to check everything was OK, he got my (grab) rails in the bathroom and on the stairs done for me.’

‘Huge thank you for your time & patience in filling in the (Attendance Allowance) forms with me and being so kind and sympathetic at a difficult time … you are a star’.

‘What lovely friendly people. They have made my life so much better and I am much happier with my life knowing there are such caring people … I thank you all from the bottom of my heart for all your help and support.’

‘Your wellbeing service is absolutely fantastic. I have had on and off support for five years (other services) and your service was the only one who made a difference. It is such a shame that I can not have you permanently for a few hours a week. I have High Functioning Autism and not one service has understood my needs or my way of thinking, however your service made a huge difference.’

I want to say a huge thank you to (caseworker) who visited me today. She was so kind and patient with me, explained everything (listened while I sobbed), went through what could be done to assist me with my needs and helped me to feel more positive about the future. Without her help and information I would still be feeling as though there was no-one out there who was listening and could help me. Thank you (caseworker).  You are a star and a blessing!! Xxx’

‘Our support worker was very helpful and empathetic.  She ordered the grab rails in the morning and they were installed the same afternoon.  The pendant pager is the right choice for me, as we just needed a reliable method of communication inside our home, without involving anyone from outside. I now have more of a sense of balance and security.’

We’re proud to report that 94% of customers were very satisfied or satisfied with the service in 2015 – 2016. This statistic, together with customer comments such as those above, indicate that, thanks to our caseworkers’ approach, at once caring and professional, and the person-centred and holistic nature of the service, it is really transforming lives.

LILP was commissioned by Lincolnshire County Council to deliver the Wellbeing Service in April 2014 in five districts of the county (excluding East Lindsey and North Kesteven, where it is delivered by respective district councils).  With a contract extension to 2017, LILP has entered its third year of service delivery.  Look at LILP’s new website

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Our friendly team are available to discuss home adaptations and improvements, small jobs around the home and general support and advice with you.

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There are 73,000 people in Lincolnshire who suffer from a long-term, limiting illness or disability.

If you're one of them, whether you're disabled or simply getting older, we offer specialist advice and adaptations that can make your home more accessible, warm, safe, and secure. We can also advise on grants, benefits, money management or moving to more suitable accommodation.

Our experienced team can visit you in the comfort of your own home to discuss your individual needs without any obligation. Call us to discuss this or alternatively, fill out the box opposite to order an information pack.

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An award-winning registered charity

2017 - We won the Collaboration Award and were Highly Commended for HIA Service of the Year by Foundations, the national body for home improvement agency and handyperson services.

2016 - We won the Health, Housing & Care – Innovative Partnerships Award at the CIH Midlands Awards.

2015 - We were presented with the ‘Better Together’ award for integrated service delivery by Foundations, the national body for home improvement agency and handyperson services.
We were a finalist for the Collaboration (Integration) Award in the 3rd Sector Care Awards.

2014 - We were commended as ‘Home Improvement Agency (HIA) Service of the Year’ by Foundations. We were appointed Lead Member for LILP when it was awarded the contract for the new Lincolnshire Wellbeing Service, which commenced on 1st April.

2013 - We became a founding member of Lincs Independent Living Partnership (LILP), now attracting national acclaim. We received straight passes in all eight of our new national Quality Mark Validated Assessment ratings, and four A and one B ratings in the new, advanced Approved HIA Assessment, becoming the country’s first ‘Approved’ HIA. We were also commended for ‘Excellence in Providing Adaptations’ by Foundations.

2012 - We were delighted when The Rt Rev Christopher Lowson, Lord Bishop of Lincoln, agreed to be our President, in recognition of the essential support we give to vulnerable people in Lincolnshire.

2009 - We were honoured to gain two Foundations’ awards for ‘Excellence in Providing Support & Advice’ and ‘Joint Agency of the Year’.